Orders typically ship within 1 to 3 business days. Transit time is 5 to 8 business days, so total delivery time ranges from 6 to 11 business days from your order date. Every shipment includes tracking so you can follow its progress.

We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy page for full details.

We want you to be completely satisfied with your purchase. If something is not right, please contact our support team to discuss your options. We handle each return on a case-by-case basis and will work with you to find the best solution.

We understand that choosing the right product is important. If you need to explore a different size or model, reach out to us directly and we will walk you through the exchange process. Our team can help ensure you end up with the product that best fits your space and routine.

Consider the available floor space in your home, the ceiling height in your intended location, and how many people will use it at once. Our product pages include detailed dimensions for each model. If you are still unsure, send us a message with your room measurements and we will recommend the best fit.

Setup requirements vary by model. Some cold plunges are portable and simply need a standard outlet and a water source, while others may require a dedicated circuit. Each product listing includes full specifications and installation notes. Feel free to contact us if you need help determining what your space requires.

Sales tax, if applicable, is calculated and displayed at checkout.